FulfillmenteCommerce
The DTC operations stack we run at 4,500 orders / day
A look at the actual tools (and the ones we ripped out). Costs, integrations, where each fits.
The stack
- WMS: proprietary (built on top of ShipHero base)
- Channels: Shopify, Amazon, Walmart, TikTok, Etsy, BigCommerce
- Returns: Loop
- Subscriptions: Recharge
- Analytics: BigQuery + Looker
- Customer comms: Postscript + Klaviyo
What we ripped out
Tools that died: a generic ERP that couldn't keep up with channel volume, a marketing-attribution platform that cost more than it saved, three Slack-bot integrations nobody read. Lesson: every tool needs to earn its monthly fee in measurable margin or measurable hours-saved.
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